by David Scarborough | May 8, 2022 | Mindset
Phone Demeanor and Etiquette Consumers know when they are, and aren’t, being treated well. Do not underestimate them! If I had to list the ten biggest tactical errors companies make, poor telephone manners would be at the top. If you’re serious about...
by David Scarborough | May 8, 2022 | Mindset
The Importance of Checking Your Givens I couldn’t wait for success, so I went ahead without it. Jonathan Winters Several years ago I was hired to help a medium-sized telecom reduce their tremendously high call center “abandon” rates (callers who hang...
by David Scarborough | May 8, 2022 | Mindset
Finding Balance In Your ife We live in a world where it is sometimes very difficult to find the necessary balance between our personal and our work lives. The busier and more hectic schedule of a person is on a day to day, the harder it can be to juggle all of their...
